Privacy and Cookies Policy

 

Effective date of this Privacy Notice: 25 May 2018.

 

1. Who is the Data Controller responsible for processing your data?

2. For what purposes do we process information?

3. Where does it come from and what information do we process?

4. What are cookies?

5. What are your rights in relation to the information we process?

6. How long will we store the information?

7. What is the legitimate purpose of the processing of the information?

8. Where do we store your data and who has access to the information?

9. Changes to the Privacy and Cookies Policy

 

In BOBOLI we want to protect and respect your privacy, which is why we adopt the security measures established in the legal regulations. Let us explain below how and why we collect your information. The information you provide is confidential, and will only be disclosed in the cases listed below and when a public authority or court requests it or when it is necessary in any other case contemplated by law.

 

When you create a user account, purchase any of our products or services or complete any form, you are directly providing us with information such as your identity, your address or a means of payment. Also, by visiting our website, using our social media accounts, opening your email, viewing our ads posted on our digital media or on those of third-parties from your computer, tablet, phone or other device, you are automatically providing us with information about your browsing habits and the devices and software you use.

 

  1.       Who is the Data Controller responsible for processing your data?

Company name: STAR TEXTIL SA (hereinafter, BOBOLI)

CIF (Código de Identificación Fiscal [Company Tax Number]): A08697898

Postal address: A7 Llinars Park, C.d la Fisica, 18-20 - LLINARS DEL VALLÈS 08450 (BARCELONA)

Registry Entry: Commercial Registry, Barcelona, in volume 4673, folio 64, sheet no. 50419, first entry

Phone number: +34 93 798 20 00  

 

You can contact our privacy officer if you have any questions about how we process information by sending an email to privacidad@boboli.es.

 

The policy established on this website is applicable to user data collected by BOBOLI through:

 

Non-digital means such as paper forms;

 

Digital media, such as online forms, emails, SMS, websites, blogs owned by BOBOLI, social media accounts where BOBOLI is present or display of advertisements (hereinafter, digital media).

 

 

For the purposes of this privacy policy, users are, in general, the people who: provide us with information when filling in any of the available forms, when creating an account in BOBOLI through their profile on a social network, when requesting a service, when purchasing a product or participating in the promotions we carry out, or when using the digital media mentioned without having registered through the established forms.

 

  1.       For what purposes do we process information?

 

At BOBOLI we treat your personal data for the following aims:

 

2.1.             Surfing the web and using our digital media

 

We treat the information to allow and facilitate your access to and navigation of our digital media. For example, to offer you the version of the website or application that best suits the characteristics of the device from which you access it, its language, etc., as well as to provide you with the services we offer through them, such as information about the products we market, access to specialised content and blogs or to send you communications by email or SMS.

 

2.2.             Managing the services you request from us

 

In these cases we treat the information you provide us with, for example, to manage the orders you place, to participate in the BOBOLI CLUB programme, so that you can access specialised content and blogs, so that you can obtain the discounts we offer or participate in the promotions we carry out, as well as to resolve any questions or complaints you may have about the services we provide through the means at your disposal.

 

2.3.             Improving the services we offer and security

 

Another of the uses we make of the information is to achieve the maintenance, improvement and efficiency of our services and digital media that allow us to develop new features, protect the security of your data and our digital media, detect and prevent fraud through the preparation of statistical reports based on the information you provide us with and that you generate when using our services and digital media or when viewing our ads.

 

2.4.             Advertising our products in our own and third-party digital media

 

The information we process is used to send you advertising for the products we market via email, SMS and the other digital media we have, both unsegmented and segmented, according to the data we have on your profile. In order to carry out the segmentation, we process data from third-parties obtained through different sources, such as social networks, geomarketing tools or from your browsing habits in our digital media or from third-parties, with the aim of obtaining more information on your socio-economic characteristics, tastes and habits.

 

We also process the information mentioned in your profile to send you segmented and non-segmented advertising about our products and services through other digital media that BOBOLI does not own, such as, for example, in digital newspapers or magazines, specialised blogs, mobile APPS or social networks.

 

 

 

 

 

2.5.             Complying with legal obligations and other requirements

 

Finally, it is also necessary for BOBOLI to process your data in order to comply with our established legal obligations, for example, tax regulations, data protection regulations or information society services regulations, as well as to meet the requirements requested from us by the public authorities.

 

  1.       Where does it come from and what information do we process?

 

The information we process to create your profile comes from:

 

3.1.             Information you have provided directly to us

 

In these cases, the information has been provided to us directly by you through the forms on our digital media or on paper, information such as your name, surname, email address, postal address, phone number or credit card.

 

3.2.             Data collected automatically

 

We also automatically collect data through cookies about your browsing and use of our website, our social media accounts, our emails or SMS, the display of advertisements published in our digital media or other third-party media and comments, likes activated by you from your profile, if you have registered through a social media login button or if you have become a follower of our social media accounts.

 

In these cases, the information we collect refers to the context data and browsing and user habits in our own or third-party digital media, search queries, the display of advertisements such as browser version, IP address, the sites you have visited, the time emails are opened, the pages or sections of our website, social media accounts you have visited, from where you connect, the device where you have seen the ad and the time you have seen it, the place or the website from where you access it, the social network, digital newspaper or digital media where you view the ad, the public profile data on your social media accounts when you create your account in BOBOLI, the comments you make on social media about BOBOLI, the time or the content of such comments.

 

  1.       What are cookies?

 

For the automated collection of the data described above, we use different techniques, such as cookies.

 

A cookie is a datum, file or Data Storage and Retrieval Device (DARD according to its Spanish acronym), which is downloaded to your device when you access our websites, social media accounts or receive an email. Cookies allow us to automatically store and retrieve data about your profile, your use of these digital media and the computer or device from which you access them.

 

There are different types of cookies, such as:

 

First-Party Cookies: are those that are sent to your device from a domain managed by BOBOLI from where we provide our services and where our website or our email service is hosted.

Third-party Cookies: are those that are sent to your device from a computer or domain that is not managed by BOBOLI, but by another entity with the purpose of providing BOBOLI with a service and, in some cases, to use the information generated to provide their own services to third-parties, all in accordance with a contract that we have entered into between BOBOLI and that entity with the purpose, among others, of ensuring that they treat the information that they access in a controlled manner.

 

Session Cookies: are a type of cookie designed to collect and store data during the time you access a website, service, email or social media network.

Persistent Cookies: are a type of cookie in which data is still stored on your device and can be accessed and processed for a period defined by the entity responsible for the cookie, which can range from a few minutes to several years.

Analysis Cookies: are those that are processed by BOBOLI or by third-parties, that allow us to quantify and qualify the users of our websites, blogs, emails or social networks where we have a presence, to statistically measure and analyse what users do on these media.

Advertising Cookies: are those that allow the effective management of the advertising spaces that BOBOLI includes in its own digital media, according to non-behavioural criteria of the users, such as the content of the website or the frequency in which the ads are shown.

Behavioural Advertising Cookies: are those that allow the effective management of the advertising spaces that BOBOLI has in its digital media, webs, blogs, apps or emails and in other third-party advertising media based on the behaviour and use of the services by our users, obtained through the continuous observation of the use of BOBOLI's services or those of third-parties, which allows the development of a specific profile to show advertising based on the same.

Social Media Cookies: are those that offer the possibility of connecting to such media and sharing content with BOBOLI and other users of the networks, managing the existing advertising spaces in them and obtaining information about your profile and the use you make of our social media accounts.

 

  1.       What are your rights in relation to the information we process?

 

5.1.             In general

 

You have the following rights regarding your data:

 

You have the right to know whether we are processing your personal data, to access it and to request information about how and why we are processing it and, if applicable, to request a copy.

The right to rectify and modify data when it is incorrect or inaccurate and to request its erasure when it is no longer necessary for the purposes for which it was collected.

For reasons related to your specific situation, you have the right to object to our processing of your data and, if necessary, to revoke your consent to the same.

 

 

In certain circumstances, you have the right to request that we restrict the processing of your data, in which case we will only store it for the purpose of making and responding to claims, for matters for which you have given your consent or to meet legal responsibilities.

 

The right to file a complaint with the Spanish Data Protection Agency, as reported through its website.

The exercise and scope of your rights is governed by applicable law.

You can exercise your rights through your BOBOLI account profile, requesting it from our privacy officer by sending an email to his or her attention to privacy@boboli.com or by post to the following address A7 Llinars Park, C. de la Física, 18-20 08450 Llinars del Vallès, Barcelona, Spain.

 

 

5.2.             Regarding social media data

 

If you wish to control the information we automatically collect from social media, you can do so through your profile options on each of the social networks where you have an account. To do this, you must log in to the social network and manage the information you allow the network to make public and who you allow to access it, from your user profile.

 

5.3.             With respect to the information we collect through cookies

 

If you wish to control the information we collect automatically through cookies, you can do so through the browser settings or the settings of your mobile phone or other device with which you access our digital media. For example, you can adjust the privacy options of the following browsers at the links below:

 

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

Safari for IOS (iPhone and iPad)

Chrome for Android

 

  1.       How long will we store the information?

 

We will keep the information as long as it is necessary for the management of the request you make to us or for the provision of the service you request and for the purposes for which it was collected, as long as you do not revoke your consent or do not request its erasure.

 

However, when you ask us by the established means to carry out the erasure of your data, these will be kept duly blocked without their use by us, as long as they may be necessary to make or respond to claims or any type regarding legal or contractual liability that may derive from their processing, in such a way as to make the recovery of such data necessary. Once this time limit has elapsed, your data will be permanently deleted.

 

In cases where we obtain data automatically through cookies, please note that some may be active for years, however, you can limit their use over time by removing them from browsers or devices through the links mentioned in the section on your rights.

 

 

  1.       What is the legitimate purpose of the processing of the information?

 

At BOBOLI we process information in accordance with the following legal reasons:

 

To offer you the services you request, to correctly manage the requests you make through our website, blog, email or accounts in social networks in which we are present and to contact you for these purposes.

 

To comply with different legal obligations related, among others, to the regulations on: Value added tax, as determined by Law 37/1992 on Value Added Tax.

Information society services, according to Law 34/2002 on Information Society and E-Commerce Services.

 

Data protection, according to the General Data Protection Regulation 2016/679.

 

Due to the existence of a legitimate interest of BOBOLI to prevent fraud and so that we can improve our products and services and the advertising we do through statistics.

 

With your consent, to send advertising by post, email and SMS on BOBOLI products and services according to your profile and according to the data that we have and which is available to us from third-parties.

 

  1.       Where do we store your data and who has access to the information?

 

We protect the information we collect by establishing the technical and administrative security measures set out in the legal regulations, after having carried out the corresponding risk analysis, so that the information is protected against access, unavailability, disclosure or unauthorised use.

 

Your personal information can only be accessed by our employees, who are aware of the uses for which they may use it and its limitations, by the competent public and judicial authorities when required to do so by applicable law, and by other suppliers to provide you with the services you have requested, such as, for example, transport companies to send you the order, the company that owns the database management tool or email management.

 

We have signed confidentiality agreements with each of these companies, through which they undertake to use your data solely and exclusively for these purposes and not to use it for any other purpose, so that once the service is terminated they are obliged to delete the information they have obtained or to keep it duly blocked and protected without being able to use it, as long as it may be necessary for the fulfilment of a legal obligation, or to make or respond to contractual claims that must be dealt with.

 

In cases where these companies are located in a country that does not offer a similar level of data protection to ours, we ensure that they comply with the necessary security measures equivalent to those we have, as established in the applicable legal regulations.

 

In addition, in order to process the information we collect automatically about how and how you use our services, digital media, your devices or the advertisements we publish in our own or third-party digital media, we use Third-Party Cookies, and these third parties may access this information to process it for their own purposes.

 

  1.       Changes to the Privacy and Cookies Policy

 

BOBOLI may unilaterally update the information on this page after the effective date of this notice, stated at the top of the page. Updates are due to technological or regulatory changes or the offer of new services that affect the Privacy and Cookies Policy, which will be duly communicated to you.